Firstly, We would like to Thank all of our customers for their continued support during a difficult couple of years.
Hopefully, we have turned a corner with the COVID saga and can return to enjoying as ‘normal’ life as possible.
We are continuing to take bookings in the usual manner using the website booking form. However, you may have some concerns if there is a return to restrictions or you are unfortunate to contract COVID.
What happens if I have been advised to self-isolate?
Please contact us if this is the case and we can discuss your options, including transferring your holiday dates.
Will I get a refund if I cancel my holiday?
If you have a holiday booked and choose not to travel, outside of any government restrictions (disinclination to travel) then our standard cancellation terms will apply. Click here to see the terms and refund policy. A full refund will not be applicable. Please contact us if you have any concerns or circumstances you wish to discuss.
Please check with your travel insurance provider, if you are able to claim for your holiday cancellation, please let us know and we will process it for you. We can also offer to provisionally hold alternative dates for you, if you wish to rebook once your insurance provider has paid your claim.
If you are unable to travel due any government regulations, we can issue a full refund, rescheduled dates or credit.
What happens if I develop symptoms ?
If this occurs either before or during your stay, please contact us immediately to discuss your options. It is recommended you travel to your home address for support from your registered healthcare provider and family/friends/community whilst you isolate.
If you are unable to return home and isolate in the property, all costs and fees relating to all affected bookings will be borne by the guest.
We are optimistic that we will not return to government restrictions and we hope all our guests continue to enjoy Penwartha Cottages and all that Cornwall has to offer.
If you have any concerns or queries please do not hesitate to contact us we will do our best to answer any queries and make your stay as comfortable and enjoyable as possible.
Garry & Paula Suttle (Penwartha Cottages)